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Customer Service: Getting What You Pay For | Your Money Guide | Reader's Digest

LifeStyle & Culture: The guerrilla guide to getting good customer service (without getting arrested).

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Gifted submitted 2009/5/10 0:41, published 2009/5/10 0:41 | 372 views
Tags: Guide, service, guerrilla, customer

http://www.rd.com/advice-and-know-how/customer-service-getting-what-you-pay-for/article55733.html

Mona Shaw walked into her local Comcast customer-service office one day last summer swinging a claw hammer. The feisty 75-year-old clobbered several pieces of office equipment before she was stopped. "Now do I have your attention?" she asked.

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